• Coronavirus

    The NHS in England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases.

    More Information
    Coronavirus - Important Information
  • Follow @SurgeryUpstairs

    We are now on Twitter.  Follow us @SurgeryUpstairs for the latest updates, news, information and advice.  

    Twitter
  • PATIENT PARTICIPATION GROUP

    Have you ever thought of joining our Patient Participation Group? If you would like to know more or want to get involved please contact reception or email your interest to theupstairssurgery@nhs.net.

    Patient Participation Group
  • NHS App

    Please click on the below link for information of what the NHS App is, how to downlaod it and how to register to use it. 

    https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/  

    NHS App
  • ARE YOU A CARER?

    Every day 6,000 people become Carers.  Many don’t know how or where to get help.  It can be frightening and very lonely.  Looking after someone can be tough, but you’re not on your own. 

    We are here to help you, give you advice and support, refer and signpost you to the services available to Carers. Please let a member of our team know if you care for someone.

    More Information
    Are you a carer
  • WE HAVE A NEW TEXT MESSAGING SERVICE

    Please be aware that we have introduced a new two way text messaging service. If you are interested, please contact the surgery to ensure we have your correct, up-to-date mobile number.

    text messaging

Welcome To The Upstairs Surgery

 

**CORONAVIRUS**-

 

NO ENTRY TO SURGERY (UNLESS YOU HAVE A FACE TO FACE APPOINTMENT WHICH YOU HAVE BEEN TELEPHONE TRIAGED FOR ON THE DAY.  IF YOU HAVE A GENERAL ENQUIRY YOU WILL BE REFUSED ENTRY AND INFORMED TO CALL OR EMAIL THE SURGERY.  THIS IS TO ENSURE OTHER PATIENTS AND OUR STAFFS SAFETY AT ALL TIMES).

 

EVERY PERSONS ATTENDING THE SURGERY MUST WEAR A FACE MASK (unless you are medically exempt).  

 

 

Coronavirus Latest (last updated 10.08.2020)

 

 

Dear All

 

WE ARE OPEN. Our phone lines and email inbox are open and manned for queries and bookings and we remain fully staffed but we need to protect staff and vulnerable patients so DO NOT COME TO THE SURGERY UNLESS YOU HAVE AN APPOINTMENT WHICH YOU HAVE BEEN TELEPHONE TRIAGED FOR ON THE SAME DAY.

 

The Upstairs Surgery team are ready, committed and fully prepped to help all our patients during this time but we need your help.

 

Contacting us by phone

Please be sensible and call at less busy times for general enquiries so urgent calls are not delayed.  Please also think, is your call important or can you get the information somewhere else e.g. online.

 

Contacting us by email 

Please use theupstairssurgery@nhs.net for enquiries and queries.  

 

Follow us on Twitter

We are now on twitter, follow us @SurgeryUpstairs for the latest news, updates and information.

 

Using E-consults 

Please use the e-consults on this website's homepage for help, requesting medication certificates and advice.

 

Actions

Share this message far and wide with family, friends and others who are patients.

 

SIGN UP FOR ONLINE SERVICES by contacting a member of our reception team on 0208 5971840 or email theupstairssurgery@nhs.net  who will then send you the online registration form which you will need to complete and send back with a CLEAR photo of yourself holding your passport photo page open or driving license next to your face.

 

Alternatively sign up for the nhs app

https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

 

You can then request your medication online and book appointments (note appointment booking is temporarily suspended).

 

Requesting medications

**DUE TO COVID-19 PRESCRIPTION REQUESTS ARE NOT TO BE HANDED IN AT RECEPTION.  Please see below for information of how to order prescriptions.**

WE DO NOT ACCEPT PRESCRIPTION REQUESTS OVER THE TELEPHONE DUE TO SECURITY REASONS.

 Patients at The Upstairs surgery may request repeat prescriptions in the below various ways:

  • Online (NHS APP or other providers) - please speak with our reception team for details of this service
  • Using The Upstairs Surgery prescription box in Health Centre located on first floor by lifts.
  • Via a pharmacy of your choice
  • By post 

Again sign up to online services or the NHS app and request medications online, stating your preferred pharmacy.  IT IS MANDATORY TO NOMINATE A PHARMACY FOR YOUR PRESCRIPTION TO BE SENT ELECTRONICALLY.  IF YOU DO NOT HAVE A PHARMACY PLEASE CONTACT MEMBER OF OUR TEAM VIA PHONE OR EMAIL TO NOMINATE.

 

Requesting Medical Certificates (Sick Notes)

All request for medical certificates must be made via E-Consultation.  Please follow instructions on our website of submitting an E-Consultation.  This will then be reviewed by a GP and you will be contacted with 48 working hours when complete.

 

Collecting Prescriptions/referrals/blood forms/medical certificates etc.

Your referrals or blood forms or medical certificates will be texted or emailed to you. If you don’t have a mobile or email we will post them. Please ensure we have your correct mobile number. Please sign up to online services so we have your verified email- see above.

 

Appointments

Until further notice the majority of  face to face appointments have been suspended.  All GP appointments must be booked in for a telephone consultation triage in the first instance, it will then be at the GP request to book a face to face appointment.

If you have a health need that you need to speak to a GP or Nurse about you can call reception on 0208 5971840 to book a routine telephone consultation.  If you have an urgent health need you will need to call the surgery on the day at 8.00am to book a telephone triage consultation for the same day. 

 

We are offering routine face to face appointments for nursing procedures with our team of Practice Nurses. It is important that patients still receive care for conditions.  Appointments such as immunisations, cervical screening, long-term condition reviews (Asthma, COPD, Diabetes), wound care and blood pressure are all undertaken safely at our practice.  Our surgery is set up with safety, social distancing and infection control measures to ensure safest environment for our patients and staff.  

 

You can also use e-consults on our homepage for self-help, requesting medication certificates and advice.  

 

If you have a face to face appointment booked you will either receive a telephone call or receive a text with a link to a Covid-19 questionnaire. This is not a hoax. All patients must be assessed for Covid-19 symptoms before attending surgery.  Please complete and submit. Again do not come to the surgery if you have symptoms.

 

If you have a fever or cough and are otherwise well do not call GP or 111 and stay at home for 7 days. If you are unwell and getting worse then call 111. DO NOT visit the surgery.

  

 

Attending Appointments

You MUST ring the door bell and wait to be greeted by a member of our reception team. (Please be aware you may have a to wait a few mintues as our reception team may be completing a phone call.)

Use the sanitising station when entering and leaving the surgery.

Stand behind the barrier and hazard tape when in reception front desk area.

Please sit at least 2 meters away from other patients, abide by social distancing signs.  There is a cleaning station please use for chairs before seating on.

Use the new one-way system around the surgery.

Please do not arrive too early as this could cause a bottleneck at reception.

Please do not bring multiple family members to the appointment. If you can, come alone or with one primary carer.

Please wash your hands before and after the visit and use tissues to catch any sneezes/coughs

 

Blood Tests

As from Monday 30th March 2020 all blood tests are by appointment only until further notice. 

CLICK HERE TO SEE HOW BOOK A BLOOD TEST APPOINTMENT

By working together and taking individual responsibility we will overcome this. Please follow the guidance, stay safe and look out for those who are vulnerable.

Help Control The Virus

To protect yourself and others, when you leave home you must:

  • wash hands - keep washing your hands regularly
  • cover face - wear a face covering over your nose and mouth in enclosed spaces
  • make space - stay at least a metre away from people not in your household

Coronavirus Symptoms

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss of/change in smell or taste

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

If you are feeling unwell, get a test and do not leave home for at least 10 days.

Use the 111 coronavirus service  to find out what to do.

  

Self-Isolating Advice

https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

 

Getting an Isolate Note

https://111.nhs.uk/isolation-note

 

Community Help 

If you or someone you know needs help with anything such as shopping or collecting medication.  Please click on the below links for Havering or Barking & Dagenham boroughs to see what help is available.

https://www.lbbd.gov.uk/let-us-know-if-you-need-help-or-support 

https://www.havering.gov.uk/covid19 

Mental Health Support

 

Our Practice

Our partners operate within the new GMS contract. Our aim is to provide a high standard of quality medical care and we need your co-operation in order to achieve this.

This website is designed to tell you about your Practice and how to get the best from our range of services. We aim to provide personal family doctoring whilst working together as part of Primary Health Care Team.

We have 2 GP Partners, 3 Practice Nurses and a great team of managment, administration and receptionists who work alongside together to provide effective, efficient and educational care to patients.

Mission Statement

Our aim is to provide the best possible clinical care from our team of clinical, managerial, administrative and reception staff to give a high quality, courteous, efficient and friendly service.

 

Opening Hours
Practice News
  • 26May 2020

    Twitter

    We are now on Twitter.  Follow us @SurgeryUpstairs for all the latest updates, news and advice.

    Read More »
  • 19Feb 2020

    Coronavirus

    The NHS in England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases

    Read More »
  • 18Feb 2020

    Care Navigation - Information for patients

    We are very please to announce our team of receptionist and administrators have all completed their Care Navigation training.  Click ...

    Read More »
Information from the Care Quality Commission

Our practice is inspected by the Care Quality Commission (CQC) to ensure we are meeting essential standards of quality and safety.

This widget provides a summary of the results of the latest checks carried out by the CQC.

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

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