Practice Charter

The Practice Aims

We Undertake To:

• Treat you to the very best of our ability, within the resources available to us.
• Treat you with courtesy and respect at all times.
• Visit you in your home only when you are too ill to come to the surgery.
• Provide you with emergency care.
• See urgent cases at the earliest opportunity.
• Maintain confidentiality.
• Deal with complaints promptly.

What We Expect From You

• Treat us with respect and courtesy at all times.
• Help the receptionist to help you. Please do not give misleading information in order to secure an urgent appointment if a routine appointment will suffice.
• Do not request a home visit unless you are too ill or unfit to travel.
• Familiarise yourself with our appointment system and keep your appointment on time.
• Let us know when you no longer need an appointment or cannot keep it so that it can be offered to someone else.
• Do not ask doctors to see more than one person during one appointment.
• Co-operate and be understanding when we are busy or over-stretched and remember that delays can happen, usually because someone needs our help more urgently or is needing more time during a consultation.