The Upstairs Surgery

Surgery Opening Times

PLEASE NOTE AS FROM 14 JANUARY 2019 THE SURGERY WILL BE OPEN FROM 8.00AM MONDAY-FRIDAY. 

Phone lines are not open between 12.45pm-1.45pm unless it is an emergency.  This gives us time for administration, queries and change over off reception staff. The surgery reception is open all day for access. 

For urgent appointments on the day please call at 8.00am for morning and evening urgent appointments.

Out Of Hours

To contact a doctor in an emergency when the surgery is closed, ie after 8.00pm weekday evenings, and throughout all weekends and bank holidays, follow this procedure:-

Phone the surgery.

You will be put straight through to NHS 111 to take your details and assess your symptoms. If from the assessment you need to speak to or be seen by a GP, the 111 adviser will refer you to the PELC GP out of hours service.

If your call does not warrant a visit to a Primary Care Centre you will be given advice over the telephone by a doctor.

Follow this advice.

If the doctor feels that your condition should be seen by a doctor, he/she will advise you to attend your nearest Primary Care Centre.

If the doctor feels that your condition is urgent and that a home visit is necessary he/she will visit you at home.

If you feel that your need for medical attention is very urgent or life threatening, you should call an ambulance immediately (999).

Please give your name, address and telephone number in as clear a voice as possible and also give the name of your doctor. Try to stay calm as this makes it easier for the person on the other end of the phone to get the emergency service to you as quickly as they can.

HUB Service (Havering Health)

You are now able to visit a GP locally from the following times

3.30pm - 10.00pm  Monday-Friday

8.00am - 8.00pm- Saturday-Sunday

You can book an appointment directly for one of two sites by calling the appointment booking line on: 

0203 770 1888

Monday-Friday

Afternoon Appts - Lines open from 12pm (appointments 3.30pm - 6.30pm)

Evening Appts - Lines open from 2.00pm (appointments 6.30pm - 9.45pm)

Saturday and Sunday

Lines open 9.00am - 5.00pm

Hub Sites:

NORTH STREET MEDICAL CARE - 274 North Street, Romford, RM1 4QJ 

and

ROSEWOOD MEDICAL PRACTICE - 30 Astra Close, Hornchurch, RM12 5NJ

You can also book through NHS111. 

You must be registered with a Havering GP. 

You will be given a time slot for attendance.