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Call 111 - When it is less urgent than 999
Practice News

Out Of Hours

To contact a doctor in an emergency when the surgery is closed, ie after 6.30pm, and throughout all weekends and bank holidays, follow this procedure:-

Phone the surgery.

You will be put straight through to NHS 111 to take your details and assess your symptoms. If from the assessment you need to speak to or be seen by a GP, the 111 adviser will refer you to the PELC GP out of hours service.

If your call does not warrant a visit to a Primary Care Centre you will be given advice over the telephone by a doctor.

Follow this advice

If the doctor feels that your condition should be seen by a doctor, he/she will advise you to attend your nearest Primary Care Centre.

If the doctor feels that your condition is urgent and that a home visit is necessary he/she will visit you at home.

If you feel that your need for medical attention is very urgent or life threatening, you should call an ambulance immediately (999).

Please give your name, address and telephone number in as clear a voice as possible and also give the name of your doctor. Try to stay calm as this makes it easier for the person on the other end of the phone to get the emergency service to you as quickly as they can. 


This is another service paid for by the surgery which offers an overflow of appointments 7 days a week at either North Street Medical Care or Rosewood Medical Practice (see below addresses).  Patients shall be able to see a GP locally from 6.30pm-10.00pm on weekdays and 12.00pm-6.00pm on Saturday and Sunday.

Please call 0203 770 1888 from 12.00pm-9.00pm Monday-Friday and 9.00am – 5.00pm Saturday and Sunday to book an appointment.  You can also book through NHS 111.

The patient must be registered with a Havering GP (which The Upstairs Surgery is).

The patient will be given a time slot for attendance.

The doctors advise if patients are ill over the weekend or out of hours to please use this service rather than wait until we re-open.

Hub Sites:

North Street Medical Care - 274 North Street, Romford, Essex  RM1 4QJ

Rosewood Medical Practice – 30 Astra Close, Hornchurch, Essex  RM12 5NJ

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